Business And Management

Why You Should Use Telegram for Customer Service?

Telegram is now known as the privacy-conscious messaging app for people. While it's cloud-based Telegram remains extremely safe and has not been hacked.


Telegram lets you create channels. Channels are an instrument you can use to send out public messages to your customers base or to specify certain groups of clients. 

This is great for proactive customer service when you need to notify customers of any important updates or modifications to your company. It's ideal for sales. You can also look for the best telegram channel for amazon prime online

Image Source: Google

It allows you to broadcast messages on your latest sales or sales and your customers will get the message immediately and receive an email notification. 

It's simple to integrate

Telegram is extremely simple to integrate with your company's software and allows you to offer excellent customer service in a snap.

It is also possible to integrate your chatbots with Telegram to offer 24/7 customer support beyond your business hours.


Telegram's groups feature to create communities that can accommodate up to 200 000 members. There are many uses of groups within a corporate context, such as:

  • The gathering of interest for upcoming events.
  • Configuring subscribers.
  • Holding contests.
  • Marketing.

Telegram can be extremely powerful as well as flexible, making the options nearly infinite. This is the reason it is extremely beneficial for companies, particularly in the evolving and modern technological world that has a lot of consumers who have a wide range of preferences.

Technology and Gadgets

Reasons why you need Telegram

First of all, Telegram is a cloud-based instant messaging (IM) service that allows users to transmit media (pics as well as videos) messages as well as make calls using video or voice. 

1. Channels

Channels are similar to groups and can be able to accommodate any number of members. The channel's creator decides who can make posts and who has access to those posts.

You can also watch various channels by navigating to this link:


Image Source: Google

2. Bots

It is a part of a program that relies upon AI as well as machine-learning at a low scale. It is able to perform a variety of tasks. For instance an image bot could find images based on the name.

There are many types of bots. The most popular bots include Image bot stickers bot, gif bot, and gif.

3. Unlimited server storage

Telegram provides unlimited storage, which means that every text message image, file, and documents will be stored in their online cloud. You can leave and sign in at any time on any number of devices simultaneously, without losing any data. 

4. Media compression

Users have the option of choosing you to want to reduce the size of your image or video or to send an uncompressed version.

5. The capacity of Group member numbers

From February 2021 onwards Telegram groups can provide a maximum of 200 members. For WhatsApp, it is 256, which is the maximum number of members that can be a part of a group. 

6. Username feature

You can talk to anyone via telegram, even if you do not have their contact information. You can also continue to communicate with groups without disclosing your personal phone number.